Our risk · 1
We packed it and we carried it
The only arrangement in which every link in the chain is ours. It is the most expensive way to move and it is the one with no argument in it, which for a great many households is the point.
Every other page on this site exists because most moves are not this one.
What full packing covers
Why one firm end to end changes the position
Because a claim turns on where the damage happened, and on a split job that is frequently unknowable. A carton that was filled by you, carried by us and unpacked by you has three possible explanations and no way to choose between them.
When the same firm chose the board, wrapped the item, filled the carton, built the load and carried it, there is no intermediate step for anybody to point at. That is the whole value of this arrangement and it is worth stating plainly rather than dressing up as care and attention.
What it does not do
It does not make the cover unlimited. Goods-in-transit cover has a total limit, a limit per individual item and an excess, and those apply here as they do anywhere. Anything of unusual value still needs declaring before the move.
Nothing on this page is insurance advice. Ask us for the policy summary and read it — we ask people to demand that of every firm they approach, so it would be strange to be awkward about our own.
Unpacking is the underrated half
And most people decline it. The argument for it is not comfort. It is that unpacking while the crew is still in the building means anything broken is found and recorded immediately, with somebody there to record it to.
A breakage discovered three weeks later in a box you opened alone is a harder conversation for everybody, and a weaker claim.
The sensible middle
We suggest it constantly: we pack the fragile things — glass, china, pictures, lamps, anything unusual — and you pack the books, the clothes and the kitchen cupboards. It puts the professional packing where the risk actually is.
It is cheaper than full packing, it leaves the split on the items least likely to break, and it is the arrangement we book more of than any other.
We packed it and we carried it
Questions about we packed it and we carried it
01 Is full packing worth it?
For fragile, valuable or irreplaceable contents, frequently yes — it removes the argument about where damage happened. For books and clothing it is money spent on the lowest-risk items in the house.
02 Does it make everything covered?
No. Limits, per-item caps and the excess still apply, and unusual values still need declaring before the move. Ask for the policy summary rather than relying on the word insured.
03 Can we do half?
It is what we recommend most often. We pack the fragile things and you pack the books and clothes, which puts professional packing where the risk actually is.
04 When does packing happen?
Ahead of the move rather than on the morning. Packing and loading on the same day is how both get rushed.
05 Do you take the empty cartons away?
Where you have asked us to unpack, yes. Otherwise ask and we will arrange a collection rather than leave you with a hallway of flat cardboard.
06 Should we unpack with you there?
If you can. Anything broken is then found and recorded while somebody is present, which makes it a straightforward conversation rather than a disputed one.
Ask us for it in writing
Both addresses, roughly what is going, and whether you are packing any of it yourself. Ask for the policy summary in the same message and we will send it without being awkward about it.