Privacy policy

Who we are

Removals Limited runs this website and is the data controller for the personal information described below. Our contact details are on the contact page.

What we collect, and what for

The quote form asks for a name, a telephone number, an email address, the two addresses, a moving date where one exists, and whatever you add in the notes. It exists so that we can answer the enquiry and prepare a quotation.

Contact us by telephone or email instead and we hold only what you choose to tell us, for the same purpose. Google Analytics separately reports anonymous usage — pages opened, approximate location, device type — aggregated and identifying nobody.

Declared values and inventories

Because this site asks people to declare items of unusual value before a move, we hold information about what you own and what it is worth in a level of detail most removals paperwork does not reach.

It is used to arrange appropriate cover, to plan the job and to evidence what was collected. It is not published, not used in marketing, not shared with anybody the job does not require, and it is deleted with the job file.

Claims correspondence

Where a claim is raised we hold the correspondence, the photographs and the assessment relating to it, and we share those with our insurers. That is the purpose and the only one.

We are not a loss assessor or a claims handler and do not hold medical or financial assessment information. Where somebody tries to send us any, we ask them to send it to their insurer instead.

The basis we rely on

Enquiries and quotations rest on steps taken at your request ahead of a contract. After a booking we rely on performing that contract, and on our legal obligations where records must be kept. Analytics rests on our legitimate interest in understanding how the site is used, weighed against the aggregated nature of the data.

Who else sees it

Your enquiry goes to our own lead-handling system so that the right person picks it up. Beyond that it travels only where the job requires — a storage operator where goods are held, a consolidator, carrier or destination agent on an international movement, and our insurers if a claim is raised.

On a shared container your inventory necessarily travels with the goods, because that is what keeps them identifiable at a transfer. Google reCAPTCHA protects the form against automated submissions, so Google receives technical information about your interaction with it. Nothing is sold, and nothing goes to other removals firms.

How long it is kept

Enquiries that never become bookings are held while the job remains a realistic prospect, then deleted. Completed job records, including inventories, declared values and claims correspondence, are retained for the period accounting, insurance and the law require — and claims records for the longer end of that, because they are the ones later questioned.

What you can ask for

A copy of what we hold, a correction, a deletion, or an objection to our use of it. Write and we will deal with it. Unhappy with the outcome? The Information Commissioner's Office accepts complaints.

Cookies

We set no advertising or tracking cookies of our own. Google Analytics and reCAPTCHA set theirs, and blocking those breaks nothing here beyond the form's spam protection.

If this changes

Material changes appear on this page. The policy covers this site and the enquiries made through it.